Refund

Refund Policies

1. No Video No Refund

To be able to initiate a refund you must provide an unboxing video proof of the item.

2. Initiating a Refund

To request a refund, please contact our customer support team at [email protected]. Provide your order details and a brief explanation of the reason for the refund request. Our team will guide you through the process and address any questions you may have.

3. Refund Processing

Once we receive your return and verify that it meets the eligibility criteria, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please allow up to 15 business days for the refund to reflect in your account, as processing times may vary depending on your payment provider.

4. Shipping Costs

Please note that shipping costs are non-refundable. If you received free shipping on your original order, the actual shipping cost incurred by us will be deducted from your refund amount.

5. Return Shipping

Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service to ensure that the return is successfully delivered to us.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photographic and video evidence of the issue. We will arrange for a replacement or issue a full refund, including return shipping costs, as applicable.

7. Non-Refundable Items

Certain items may be designated as non-refundable due to their nature or special circumstances. These items will be clearly stated as non-refundable on the product page.

8. Refunds for Promotional or Sale Items

Refunds for items purchased during a promotional period or at a discounted price will be based on the actual amount paid at the time of purchase.

9. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the refund process for the unwanted item and place a new order for the item you want.

10. Contact Us

If you have any questions or concerns regarding our refund policies, please feel free to contact our customer support team at [email protected].